Performance Measures

From Exchange Network Wiki

The following table shows the 2007 Results of Performance Measures

Metric	How Measured	Goal	Baseline Score	2007 Target	2007 Actual Score	Grade	Weight
Customer Satisfaction and Market Share
1. Satisfaction with EN	Survey	Customers are delighted and usage base expands	4.5	4.0	4.3	B	14.1%
2. Number of EN Nodes	Quantitative	The customer base expands for current services	4.7	N/A	N/A	N/A	7.4%
Governance and Exchange Network Strategy
3. Satisfaction with Governance	Survey	The governance process provides value to stakeholders	4.6	3.5	4.6	B	2.4%
4. % Data Exchanges Using EN	Quantitative	The EN is \"the\" mechanism of choice for exchange of environmental data with EPA	N/A	N/A	N/A	N/A	3.9%
Operational Excellence
5. EN Availability	Quantitative	The network performs as designed	N/A	90%	97%	A	1.3%
6. Ease of Bringing on New Users	Survey	The network is easy to use	4.4	3.5	5.8	A	3.1%
7. Work Effort to Flow EN Production Data	Survey	Work effort to implement data exchanges and re-work to flow data over the EN decreases over time	N/A	4.0	4.7	A	1.5%
8. Satisfaction with Customer Support Services	Survey	Customers are helped in an efficient and effective manner	5.0	N/A	N/A	N/A	2.0%
9. Satisfaction with Current EN Services	Survey	The current features and services meet the needs of the current users	4.6	4.0	4.5	B	1.5%
Business Process Improvement
10. Environmental Program Decision Making Improvements	Survey	The EN provides services that are important and useful to the stakeholders	4.5	3.5	4.4	B	20.4%